Product
What does “3D printed” mean?
The design is printed all over the fabric with a full-coverage dye-sublimation process, so the face, beard or animal wraps around your whole head without seams or gaps. The print is part of the fabric – it doesn’t peel, crack or fade like a flat transfer.
Is it warm enough for winter?
Yes. The hood covers your head, ears, face and neck and the soft stretch fabric keeps wind off your skin. It is thin enough to wear under a helmet, hood or beanie and works for skiing, snowboarding, riding, running, hiking, hunting or just walking to work on a cold morning.
Can I breathe and see properly?
Yes. The fabric is breathable around the mouth and nose, and the eye opening is a real cut-out, so your own eyes are visible and your field of view is normal.
Which sizes are available?
One size. The fabric is very stretchy and fits most adult heads comfortably.
How do I wash it?
Hand wash or machine wash cold on a gentle cycle, inside out, with similar colours. Don’t bleach, tumble dry, iron or dry clean – just lay it flat to dry.
How does HeatWave change colour?
HeatWave balaclavas are made of thermochromic fabric: wherever it gets warm – your breath, your hand, a warm room – it changes to a lighter colour, and turns back when it cools. It works best outdoors in the cold where the contrast is biggest.
Can I wear it under a motorcycle or ski helmet?
Yes, that’s what it’s made for. It’s thin, stretchy and has no seams on top of the head.
Ordering & delivery
How long does delivery take?
Approximately 1–4 weeks. Every order ships with a tracking number that you get by e-mail as soon as it’s on its way.
Is shipping really free?
Yes, on every order, to every country we ship to – no minimum.
Will I pay customs?
Within the EU no. Outside the EU, import duties or VAT may apply depending on your country.
Do you offer a discount for multiple items?
Yes – buy 2 or more and save 12% automatically at checkout. New customers can also get 10% off their first order with the code WELCOME10 (sign up in the pop-up or in the footer). The two discounts cannot be combined.
Can I change or cancel my order?
Write to info@clavaco.store as soon as possible. If the order hasn’t been handed to the carrier yet, we’ll change or cancel it for free.
Which payment methods do you accept?
All major credit and debit cards. Every payment is processed by a certified payment provider over an encrypted connection – we never see or store your card details.
Returns
Can I return an item?
Yes, within 14 days of delivery, if it is unused, unwashed and in the original condition. See our Returns, Withdrawal & Complaints page for the exact steps.
What if my item arrives damaged or wrong?
Send us a photo at info@clavaco.store within 14 days and we’ll send a replacement or refund you – you won’t need to ship anything back.
Still have a question?
Use the contact form or e-mail info@clavaco.store. We reply within one business day.